Glen was Co-Director of the UK’s first outcome-based training programme for CCG GP Commissioning Mental Health Leads across the Capital. Working closely with Dr Geraldine Strathdee, Glen was instrumental to the design of the curriculum, sourcing experts from around the UK, delivering a number of master class’ sessions directly himself, leading programme facilitation and management over the 10 taught days and supervising a number of the local applied commissioning assignments. See Reviews Page for Participants comments.
A review of Liaison Psychiatry across 10 acute hospital settings in North West London to establish the optimum operating model at each, skills mix and staffing and investment required per CCG and Site, develop a common service specification and contract, and a quality and outcome dashboard. A commissioning support pack was supplied to each CCG with forward actions required for implementation.
Authorship of the Trust’s Integrated Business Plan for Foundation Trusts status, review of the Trust’s Performance Management Framework and Board Reporting, and facilitating a strategy development session for the Trust’s Board.
Co-designed review of psychological therapies services and pathways across 5 providers, resulting in redesign, creation of a single referral and assessment process, including ‘no wrong door’ agreement, a system-wide performance dashboard and formation of a ‘Primary Care Mental Health Alliance’ as a basis for future alliance contracting.
A co-produced review of existing referral and treatment pathways across 8 CCGs and Local Authorities, two mental health Trusts and the Police, resulting in an agreed revised pathway, formation of a single point of access, common referral forms and paperwork for GP communications and agreed Access Standards and associated Performance Framework.
Establishing a multi-agency partnership board to drive transformation at scale across a 2m population, bringing together health, social care, criminal justice and provider organisations. Facilitated away days to develop strategy and action plans for major scale transformation of urgent care, liaison psychiatry, IAPT, perinatal mental health and dementia, co-producing exemplar pathways and supporting implementation plans.
Successfully developed bid for funding to design and deliver a two cohorts of training programme for 36 GPs during 2015/16, in partnership with the University of Staffordshire, to develop primary care level expertise in the bio-psycho-social-clinical management of mental health, and future leadership to drive clinical commissioning.
Working across 26 partner agencies, in North West London, co-produced with service users and carers, a joint declaration and action plan to radically overhaul mental health crisis services. Successfully constructed a bid to NHSE for £1.3m of pump-priming money to support transformation in key facets of the pathway, from primary to specialist in-patient.
Under the Department of Health’s Whole Systems Pioneer Programme, led a long-term development programme, via detailed co-production, of a population-based service to support long-term mental health and well-being. The community-integrated service that has emerged will be delivered through hubs and spokes across the entire CCG, has General Practice and the service user and carer at its heart, and provides a wrap-round offer from self-help and peer support, health and social care navigators, a specialist employment service, primary care based psychiatry and case management and access to a full suite of talking therapies. The service offers hope, ambition and the vision of a life lived well, with or without mental ill health, and that does not rely on secondary or crisis care as the default option.
Supporting key leaders across the Trust to reflect, review and develop an integrated quality and performance management framework. Through a mixture of one-to-one interviews and co-design workshops, and mentoring, the review was completed within a short timescale with a clear set of recommendations for action by the Board and Top Team.
Co-design to help a medium-sized third sector body providing a range of social inclusion services to understand and develop a ‘lean’ Quality Governance Framework that built on and enhanced existing systems, including Investors in Excellence. Activities included design and facilitation of a Board Seminar, developing a leadership network across a diverse range of services, review of existing policies and assimilation into the wider Quality Governance Framework, and defining underpinning governance processes for effective assurance.
Working with clinicians to design a universal high-quality offer to patients registered across a 1m population on the Serious Mental Illness QOF Register, or who have a Complex Common Mental Illness. Successful delivery included definition and specification of services to NHS contract standards, building clinical consensus across multiple CCGs, GP Federations and LMCs, establishing robust business cases, including financial and activity planning over 3 years, an implementation plan including training materials, and supporting IT and Business Intelligence functions to develop integrated templates into SystmOne (GP Patient Record) for recording, payment and performance scorecard purposes.
Design and facilitation of a one day event in London, with over 60 professionals, academics, service users and carers from across the Country to establish a consensus position on the role of increasing dementia diagnosis and commitments to wider dementia pathway development and design work.
In the context of the CCG and Local Authorities integrated ‘well-being in later life’ programme, I led a small team of consultants and clinicians to undertake a detailed pathway mapping of existing services, capturing a range of quantitative information on activity, performance, costs and outcomes, benchmarking to national data, and developing a forward action plan for integration of existing siloed services into an integrated service offer under the forming My Care, My Way shadow Accountable Care Partnership.
Working with Public Health and Senior Community Safety Partners, I undertook review and synthesis of a range of complex data sources which, combined with stakeholder input, formed the basis of a strategic needs assessment with prioritised plan for action.